Refund policy
Last updated: October 22, 2026
Returns are accepted within 14 days of delivery. The window starts on the date the carrier marks the package as delivered, not the date the order was placed.
How to start a return
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Contact us at info@lovelynestco.com or 16109066956 before shipping anything back. We need to log the return against your order so it is matched correctly when it arrives.
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Have the following ready when you reach out: where and when you purchased the item, proof of purchase, a photo of the product, and a short explanation of why you are returning it. These details let us confirm the item against the order without a back-and-forth.
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We will confirm the return by email and tell you how to send the item back. For larger pieces such as sofas and beds, we will arrange the return logistics with you after you contact us, since these items cannot go through a standard parcel drop-off.
Cost
Returns are free. There is no return shipping charge, no restocking fee, and no per-item deduction. The full amount paid for the item is refunded once the return is processed.
Condition
Returned items should be in the condition you received them — unused, with any original packaging and included hardware or accessories. If an item arrives damaged or is not what you ordered, say so in your first message and include photos. That changes how we handle the return internally; the 14-day window still applies.
Return address
811 N Charlotte St, Dickson, TN 37055, United States.
Refund timing
Once the returned item reaches us, we process the refund within 1–2 business days. The refund is issued to the original payment method. After we release it on our end, it typically takes 7–10 business days for the funds to appear on your statement, depending on your bank or card issuer. We will notify you by email or phone once the refund has been released.