Last updated: October 22, 2026
How long until my order ships?
Orders are processed within 1–2 business days. Delivery takes an additional 3–5 business days after the carrier receives the package.
Where do you ship?
The contiguous United States only. We do not ship to Alaska, Hawaii, U.S. territories, or international addresses.
How much is shipping?
Free on all orders, with no minimum purchase.
What payment methods do you accept?
Visa, MasterCard, and PayPal.
Do you sell assembled furniture?
The pieces we sell are packed for transit and may require assembly on arrival. Assembly hardware and instructions are included with the item. If a piece arrives without hardware or instructions, contact us and we will send what is missing.
How do I start a return?
Email info@lovelynestco.com or call 16109066956 within 14 days of delivery. Have your order details, a photo of the product, and your reason for returning ready. Do not ship the item back before contacting us; for larger pieces such as sofas and beds, we will arrange the return logistics with you.
Who pays for return shipping?
We do. There is no restocking fee.
When will I get my refund?
We process the refund within 1–2 business days after the returned item reaches us. The funds take 7–10 business days to appear on your statement after that, depending on your bank.
Can I cancel an order?
If the order has not shipped yet, contact us as soon as possible. If it has already been handed to the carrier, the return process applies instead.
Can I change my shipping address after ordering?
Contact us immediately. If the package has not shipped, we can update the address. If it has shipped, we cannot redirect it in transit.
Is my payment information secure?
Payment details are processed by our payment gateway and by PayPal. We do not store full card numbers on our servers.
How do I reach you?
info@lovelynestco.com or 16109066956, Monday–Friday, 9:00 AM–6:00 PM ET. The Contact Us page also has a form at the bottom of the page.